We want you to keep the pair you love. If a pair does not work out, you may return it within 30 days of delivery.
Return window and condition
Items must be returned within 30 days of delivery, unworn, in the original condition, with the original packaging. Shoes should be tried on indoors on a clean surface. We cannot accept pairs that are worn outdoors, scuffed, stained, or missing parts.
How to start a return
- Email support@meprox.us with your order number and the item you want to return.
- We reply within 1–2 business days with return instructions and the return address.
- Ship the item back in its original packaging and send us the tracking number.
Refunds
Once we receive and inspect the return, we issue a refund to the original payment method within 5–10 business days. Original shipping charges are not refunded unless the item was defective or we shipped the wrong item. Cash-on-delivery orders are refunded by the method we agree on by email.
Exchanges
We do not process direct exchanges. Return the original pair for a refund and place a new order for the size or style you want. This is the fastest way to secure your size.
Defective or incorrect items
If a pair arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery with photos. We will cover return shipping and send a replacement or issue a full refund.
Return shipping
Return shipping is paid by the customer unless the return is due to a defect or our error. We recommend a tracked service; we cannot refund items that are lost in transit back to us.
Non-returnable items
Final-sale items, gift cards, and items returned after 30 days are not eligible for a refund.